Guide · Right-hand and consulting

Right-hand, consultant, coach or fractional COO: which one?

Small-business owners have plenty of ways to get help, and the labels blur. The right choice depends less on the title than on what you need right now. Here's how to find your way.

By Olivier Giry, right-hand man to business owners · 3 min read · Updated November 4, 2026

Five formats, five roles

The consultant

Works on a defined engagement: a diagnosis, a reorganisation, a sales strategy. Brings expertise and a deliverable. Strength: precision. Limit: when the engagement ends, they leave.

The executive coach

Works on you: your posture, how you decide, delegate, handle pressure. Doesn't give answers; helps you find yours. Doesn't structure the business.

The mentor

A more experienced business owner who shares what they've lived, often informally and unpaid. Valuable for perspective, less so for moving concrete topics forward.

The fractional COO or CFO

Takes charge of a function a few days a month: operations or finance. Runs things, doesn't just advise. Ideal when a function is missing, less so when direction is.

The right-hand

Supports the owner over time, across all leadership topics: helps decide, structures, moves things forward and holds the thread. See the right-hand guide.

Your need, the right format

Your needBest fit
A specific problem to solve, with a deliverableConsultant
Step back on how you leadCoach
The view of someone who's been thereMentor
A missing function (operations, finance)Fractional COO or CFO
Decide better and move everything forward, over timeRight-hand
Structure the business (strategy, roles, processes)Right-hand or consultant, with a tool so the structure lasts

These formats combine

An owner can have a mentor for perspective, a fractional CFO for the numbers and a right-hand for leadership overall. The trap is multiplying advisers with no common thread: everyone starts from scratch, and recommendations contradict each other.

The common thread. When the strategy, goals and decisions are written in one shared place, every adviser starts from the same base, and nothing gets lost between meetings.

Three questions to decide

  1. Do I have a specific problem or an overall need? Specific: consultant. Overall: right-hand.
  2. Is the blocker the business or me? You: coach. The business: right-hand or consultant.
  3. Am I missing a function or a perspective? A function: fractional COO or CFO. A perspective: right-hand or mentor.

For help specific to structuring, see getting help to structure your business. For the in-house option: hire or outsource.

Frequently asked questions

What's the difference between a coach and a consultant?

A consultant brings solutions and deliverables on a business problem. A coach works on the owner's posture and helps them find their own answers.

What's the difference between a right-hand and a fractional COO?

A fractional COO takes charge of operations and runs them. A right-hand supports the owner across all leadership topics without taking over a function.

Can I have a coach and a right-hand at the same time?

Yes, the roles complement each other: one works on you, the other on the business with you. You just need a common thread so their input doesn't conflict.

Which format suits a very small business?

Often a fractional right-hand at regular intervals, or one-off sessions on heavy topics: the most flexible and accessible option.